Disaster Case Management (DCM) Guidelines

Disaster Case Management (DCM): a time-limited process by which a skilled helper (disaster case manager) partners with a disaster affected individual or family (client) in order to achieve realistic goals for recovery following a disaster. This comprehensive and holistic approach to
recovery extends beyond providing relief, providing a service, or meeting urgent needs. The DCM process includes outreach and screening, intake for case management services, assessment, recovery planning, advocacy, monitoring progress, and closure. (National VOAD, 2011)